Get a clearer menu scan
Open Scan in the app and take a photo or select one from your library. Keep the menu flat, include the full dish names and prices, and avoid glare. Review the recognized text before sending it for analysis. Menu photos remain on your device.
If an analysis does not finish
Check your internet connection and your remaining menu balance. Allow the current request to finish before retrying. If you are reporting an issue, include the approximate time and the error message, without private information.
Find your menu balance and packs
Go to Profile → Settings → Menu Packs. New accounts include 10 analyses. Optional packs add 10, 25 or 50 more. Prices are displayed by the App Store before purchase. There is no recurring subscription.
A purchase has not appeared
Confirm that Apple completed the transaction and that the app is connected to the internet. Reopen Menu Packs so the balance can refresh. Do not buy the same pack again to resolve a pending transaction. Unfinished purchases are retried automatically. Packs are consumable: once analyses are used they cannot be restored.
Request a refund
Apple handles App Store payments and refund requests. Eligibility is determined by Apple and applicable consumer rights.
Request a refund from AppleManage your information
Change your preferences and privacy choices in Profile → Settings. You can turn off optional analytics, change your AI analysis permission, or delete your account data.
Read the data deletion guideSpeak an order
Choose your dishes, open your order, and use Show to waiter or Read order aloud. Check your device volume and voice availability. The app helps you communicate; it does not send an order or take restaurant payments.